Troubleshooting
Most problems are solved with one of these steps.
No internet after arriving
Check that Data Roaming is on for the eSIM and that the eSIM is selected for mobile data. Restart your phone and wait 2–3 minutes.
“This code is no longer valid” message
A QR code can usually be used only once. Write to us with your order number and we’ll check it.
The internet is slow
Speed depends on the local network. Turn off any VPN and check your settings aren’t limited to 3G. On daily plans, speed drops after the daily allowance until the next day.
I deleted the eSIM by mistake
Write to us with your order number. You can’t reinstall it yourself with the same QR code.
My data ran out early
You can buy a new plan whenever you like. If your plan supports top-ups, write to us.
Still stuck? Write to us with your order number.