Refund policy

Full refund

• When the eSIM hasn’t been installed on any phone and hasn’t been activated.
• When we can’t deliver the eSIM for technical reasons on our or the supplier’s side.
• When you were charged twice for the same order.

No refund

• When the eSIM has been installed or activated (it has connected to a network or used data).
• When you change your mind after installing it.
• When local network speed or coverage is lower than you expected.

How to ask

Write to support@gosimglobal.com with your order number within 14 days of purchase. We check the eSIM’s status with the supplier and reply. The refund goes back to the same payment method; how long it takes depends on the payment provider and your bank.